Job Title:                           MotorClothes/General Merchandise Support

Department:                      MotorClothes/Merchandise

Supervisor:                        MotorClothes/Merchandise Manager

Summary Description

Handles cash and credit card transactions for the MotorClothes/Merchandise Department in a prompt and courteous manner.  Provides support to the MotorClothes/Merchandise Department to contribute to the success of the department and the company.

Duties and Responsibilities

• Provide excellent customer service to external all of the dealership’s customers.  
• Greet customers immediately, in a courteous and friendly manner.
• Provide prompt and accurate service on the cash register.
• Initiate & maintain all related paperwork.
• Maintain friendly, helpful demeanor. 
• Provide professional, knowledgeable, courteous customer service. 
• Perform all cashiering functions in accordance with company cash handling policies and procedures.
• Follow the Premium Checkout Process the company has in place. 
• Maintain accurate customer list in database.
• Check price tags for alterations. 
• Does not accept checks unless processed through cross checks.
• Use appropriate verification procedures for credit card purchases. 
• Monitor for shoplifting. 
• Maintain cashiering desk and areas dust free, clean, and organized.
• Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc. 
• Keep sales floor and displays neat, clean and fully-stocked. 
• Ensure merchandise is attractively displayed, well organized, and appealing to customers. 
• Maintain showroom product availability by stocking shelves and displays.
• Assist with answering incoming calls and directing them to the appropriate person or department. 
• Handle telephone transactions quickly, and courteously.
• Notify customers when special orders or backordered items are received.
• Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Receive and process merchandise from distributors, checks merchandise received against purchase invoice, logs merchandise into inventory, and prepares product for showroom floor.
• Participate in periodic physical inventory of all merchandise.
• Assist with set-up and staging of special events such as Open Houses, workshops, fashion shows, etc.
• Follow all procedures to complete all paperwork and trackers accurately and in a timely manner.
• Remain alert and on the floor at all times.
• Comply with all company and department policies and procedures. 
• Perform other related duties as assigned or requested. 

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Experience with retail sales and cash handling.
• Be an outgoing, energetic people person.
• Be self-motivated, positive, driven, and helpful.
• Prefer knowledge and experience with selling of Harley-Davidson MotorClothes/Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale, or the ability to quickly learn due to general knowledge & experience with computers.
• Provide great customer service.

Physical Demands

• Requires the use of both hands. 
• Occasionally required to bend, stoop, crouch, reach and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• Normally indoors, however, some outdoor work is required during open houses or other events.
• The noise level in the work environment can be loud.
• Occasionally exposed to exhaust fumes or other airborne particles.